In today’s market, customer satisfaction is first priority for every business. Do you know, how you can provide better customer service and collect the feedback, experiences, preferences, wants and needs of your customers. Survey in Salesforce is great tool to collect the feedback and data from user or customers internally or externally within your Salesforce Org fore free. Sales cloud and Service cloud customers can send receive 300 survey responses before any additional purchase is required. You can create a different type of Survey, ex. Survey form, Feedback form, Question poll, etc.
Recording
Check out this video and learn, what is Survey, how to set up Surveys, create and design survey, distribute the survey and survey response. Enjoy!
Speaker: Kapil Batra | Salesforce Developer
Resources
https://trailhead.salesforce.com/content/learn/modules/survey-basics
https://help.salesforce.com/articleView?id=sf.concept_salesforce_surveys.htm&type=5
Mira Shah is 2X Salesforce Certified / Platform Champion / 2X Salesforce Ranger / 7X Superbadge / Answer Leader on Salesforce community / Downunder Dreaming Speaker (Brisbane Edition)
She is a active blogger and founder of Miraforce.
