Salesforce administrator certification guide & tips

Salesforce Administrator Certification Introduction

The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.


It covers the core Salesforce CRM platform, including the Sales Cloud & Service Cloud products, as well as Salesforce standard functionally of the platform.

  • Entry Level 
  • Recommended Experience: 6-12 months 
  • No Prerequisites 
  • $200 USD

About the Exam

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65%
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None required; course attendance highly recommended

Exam Outline / Topic Weighting

  • Configuration and Setup: 20%
  • Object Manager and Lightning App Builder: 20%
  • Sales and Marketing Applications: 12%
  • Service and Support Applications: 11%
  • Productivity and Collaboration: 7%
  • Data and Analytics Management: 14%
  • Workflow/Process Automation: 16%

How to prepare the self-study

We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide.


The self-study materials recommended for this exam include:


Free Salesforce Certification Days

Free Salesforce Certification Days webinars conducted by Salesforce Exports. It is half-day webinar to help you prepare for your Salesforce Certification.

Register for FREE

Register for an Exam

Congratulations on taking the next step in becoming a Salesforce Certified Administrator.

Read here to lean how to schedule a certification exam

Day Before you must watch below videos.


  • Download the Trailhead Exam Guide and use this as your master revision list
  • Schedule your exam around your daily routine and what time of day you are the most productive
  • Take the practice exam before your exam to feel more comfortable
  • Please mark questions, if you are not confident, review later.
  • Look for terminology to gear you in the right direction when answering questions
  • Start at topics that have the heaviest weight % and then work down
  • If you are taking onsite exam, Leave home early

Think positively | Focus on your exam | Stay Calm