Salesforce Administrator Certification Introduction
The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.
It covers the core Salesforce CRM platform, including the Sales Cloud & Service Cloud products, as well as Salesforce standard functionally of the Force.com platform.
- Entry Level
- Recommended Experience: 6-12 months
- No Prerequisites
- $200 USD
About the Exam
- Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
- Time allotted to complete the exam: 105 minutes
- Passing score: 65%
- Registration fee: USD 200 plus applicable taxes as required per local law
- Retake fee: USD 100 plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: None required; course attendance highly recommended
Exam Outline / Topic Weighting
- Configuration and Setup: 20%
- Object Manager and Lightning App Builder: 20%
- Sales and Marketing Applications: 12%
- Service and Support Applications: 11%
- Productivity and Collaboration: 7%
- Data and Analytics Management: 14%
- Workflow/Process Automation: 16%
How to prepare the self-study
We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide.
The self-study materials recommended for this exam include:
- Trailmix: Prepare for Your Salesforce Administrator Credential
- Trail: Study for the Administrator Certification Exam
- Superbadge: Lightning Experience Reports & Dashboards Specialist
- Superbadge: Business Administration Specialist
- Superbadge: Security Specialist
- Salesforce Admin – https://admin.salesforce.com/
- Trailhead Live
- Dashboards, Running User, Subscribing and Scheduling Reports
- Report Types and Report Formats
- Profiles
- Deactivating and Freezing a User
- Permission Set
- Profiles and Permission Sets
- Organization-wide Default Settings and Role Hierarchy
- Custom Objects
- Standard and Custom Fields and Field Level Security
- Lead Conversion
- Deactivating and Freezing a User
- Lead Conversion and why is it important
- Exceptions: Sharing Rules, Teams and Manual Sharing
- Standard Object Relationships and Related Records
- Report Types and Report Formats
- Page Layouts, Record Types, and Business Processes
- Dashboards, Running User, Subscribing and Scheduling Reports
- Standard vs. Custom Reports and Report Folders
- Standard vs Custom Report Types and Folders
- Workflow Rules and Appproval Processes
- Process Builder
- Assignment Rules and Queues
- Web-to-Lead and Case, Auto Response Rules, Email-to-Case
- Escalation Rules
- System and Custom Validation Rules
- Data Import Wizard
- Order of Execution
- Data Loader
- Data Export Service & Backup Options
- Standard and Custom Objects- standard object relationships, related records
- Reporting: Dashboards, Running User, Subscribing, Scheduling
- Security: Profiles
- Security: Permission Sets
- Security : Elements: OWD, Role, Role Hierarchy
- Security: Elements: Exceptions: Sharing Rules, Teams, Manual Sharing
- Reporting: Standard vs Custom Folders
- Reporting: Report Types and Report Formats
- Standard and Custom Objects: Standard Object Relationships and Related Records
- Standard and Custom Objects: Custom Fields, Field Level Security, Deleting Fields
- Data Management: Data Import Wizard
Free Salesforce Certification Days
Free Salesforce Certification Days webinars conducted by Salesforce Exports. It is half-day webinar to help you prepare for your Salesforce Certification.
Register for an Exam
Congratulations on taking the next step in becoming a Salesforce Certified Administrator.
Read here to lean how to schedule a certification exam
Day Before you must watch below videos.
Tips
- Download the Trailhead Exam Guide and use this as your master revision list
- Schedule your exam around your daily routine and what time of day you are the most productive
- Take the practice exam before your exam to feel more comfortable
- Please mark questions, if you are not confident, review later.
- Look for terminology to gear you in the right direction when answering questions
- Start at topics that have the heaviest weight % and then work down
- If you are taking onsite exam, Leave home early
Think positively | Focus on your exam | Stay Calm
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